Rob Miller

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Total Member Value 2019

Posted by Rob Miller on Jul 30, 2019 1:49:42 PM

I worked for two trade associations – the National Association of Broadcasters and 340B Health – both of which were obsessed with member retention and delivering member value. Not an uncommon pursuit at any association. One of the best ways to illustrate the value you are delivering a member is to show them the Total Member Value (TMV) your organization provides them.
For years the chosen method to demonstate value to members for their dues payment was to provide them a profile report from the Association Management System (AMS), which generally listed all the products and services they received and all the other activities in which they participated. This approach had the following weaknesses:

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Topics: Data Analytics, membership

Only 20% of my Member Data is in my AMS?

Posted by Rob Miller on Jul 18, 2019 10:34:50 AM

When we analyzed our Nucleus data across all our clients, we discovered that, on average, the Association Management System (AMS) or Customer Relationship Management system (CRM) comprises less than 20% of our client’s data – and that only includes the systems our clients have asked us to manage.  What’s more is that this percentage is falling as data in solutions such as email marketing, web analytics, and social communities grow at a rapid pace.

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Topics: Data Governance

AMS Fest- observations of an AMS lifer

Posted by Rob Miller on Jun 19, 2019 4:51:37 AM

I attended Association Trends' AMS Fest June 5-6th in Chicago at the Catalyst Ranch. The facility and its furniture were a little quirky (think: Central Perk Café in the sitcom Friends) but worked well for the size of the group, which was about 160. I enjoyed seeing a lot of old friends and colleagues from the years when Gravitate’s CEO (Tim Ward) and I were developing NetForum while at Avectra. I was also inspired by the technical advances many of the companies discussed and demonstrated.

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Topics: News, Partners

3 Takeaways from .orgCommunity's Innovation Summit '19

Posted by Rob Miller on Mar 6, 2019 9:59:00 AM

I just attended my first conference as a member of the Gravitate team – the .orgCommunity Innovation Summit in Chicago.  

I’ve known Sherry and Kevin at .orgSource for more than 20 years and it’s fantastic to see what they have built.

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Topics: Data Analytics

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