Executive Dashboards 2020

Posted by Rob Miller on Sep 10, 2020 2:30:00 PM

When executives and data analytics think data analytics, the vision that likely pops into their heads is an executive dashboard. An executive dashboard is a collection of metrics and trends that shows the current state of a department, an initiative, or an organization overall. A common analogy is airplane's cockpit array (which have also improved dramatically). When used effectively, Dashboards can be invaluable in identifying changes, monitoring progress, timely decision-making and even strategic planning.

John Egan, Growth Engineer at Pinterest, believes that it is critically important to only track metrics that you are going to use. He says, “Don’t build metrics that aren’t going to be part of your day-to-day operations or don’t have potential to be incorporated as such. Building reports that no one looks at is just activity without accomplishment and is a waste of time.”

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Topics: Data Analytics, membership, Databases

ASAE 2020 - Observations of an AMS Lifer

Posted by Rob Miller on Aug 17, 2020 9:56:06 AM

Having worked in the association space since 1992, I have attended my share of ASAE Annual Meetings – Detroit, Dallas, LA, Hawaii – too many to list. This year, I took part in more than a dozen sessions, some live and some on-demand, with most of my focus being on those sessions that were dedicated to the actual business of an association and better serving membership (as opposed to individual leadership improvement or similar content).

While the specific aspects of association business were varied, ranging from Non-Dues Revenue, Content Marketing, Increasing Member Value, Chapters and Components, Member Engagement, or Association Technology, a thread running through each and every one was....

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Topics: Data Analytics, Conferences, membership, Databases

Why Everybody's Data Strategy Just Blew Up

Posted by Rob Miller on May 18, 2020 12:09:48 PM

InformationWeek just ran an interesting article titled “Why Everyone’s Data and Analytics Strategy Just Blew Up”. They sum it up starkly: "Customer behavior has changed and company operations have changed. If your data and analytics strategy isn't keeping up with what's happening, then you have important work to do, quickly." We couldn’t agree more – you need Fast Data.

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Topics: Nucleus, Data Analytics, membership

COVID Accelerating the Shift to Online Member Engagement

Posted by Shepherd Smith on Apr 23, 2020 12:03:28 PM

On April 14th, Associations Now published an article titled “How the COVID-19 Crisis Is Accelerating the Shift to Online Member Engagement.” In putting forth these ideas, ASAE is emphasizing to the member industry the fact that trends towards online member engagement are not new and not subtle – just that they are accelerating in response to the pandemic.

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Topics: Nucleus, Data Analytics, membership

Comprehensive Total Member Value

Posted by Rob Miller on Jul 30, 2019 1:49:42 PM

I worked for two trade associations – the National Association of Broadcasters and 340B Health – both of which were obsessed with member retention and delivering member value. Not an uncommon pursuit at any association. One of the best ways to illustrate the value you are delivering a member is to show them the Total Member Value (TMV) your organization provides them.
For years the chosen method to demonstrate value to members for their dues payment was to provide them a profile report from the Association Management System (AMS), which generally listed all the products and services they received and all the other activities in which they participated. This approach had the following weaknesses:

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Topics: Data Analytics, membership

3 Digital Trends Associations Should Start, Stop & Continue

Posted by Shepherd Smith on Jun 25, 2019 6:00:00 AM

Excerpted from 6/12/19 webinar by Sandy Marsico and Rob Miller, CAE

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Topics: Nucleus, Partners, membership, association

How to Set Up Auto Pay Membership Renewals in netFORUM

Posted by Lindsey Swanson on Sep 21, 2017 1:14:05 PM

Renewing members can be arduous. Email follow ups, reminder calls, invoice mailings, and more. It takes time and resources to retain your members year over year. Auto-paid renewals can help streamline the process and generate more reliable recurring revenue and membership.

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Topics: netFORUM, membership, association, auto-pay, renewals

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